Frequently Asked Questions

All orders are processed and shipped within 1-3 business days from our warehouse. Delivery within the Netherlands typically takes 1-2 business days after shipment via PostNL. For international orders, delivery times vary by destination but generally range from 5-10 business days depending on customs processing and local postal services.

Shipping costs vary by destination and are calculated automatically at checkout based on your delivery address and package weight. Orders above a certain threshold qualify for free shipping. The exact shipping cost and free shipping minimum will be displayed during checkout.

Yes, all orders include tracking. You will receive a Track & Trace code via email as soon as your order has been shipped from our warehouse. This code allows you to monitor your package in real-time through the carrier's website and provides an estimated delivery date. Please allow up to 24 hours for tracking information to become active in the system.

Our stickers are made from premium water-resistant vinyl with a protective laminate coating. They withstand splashes, light rain and everyday outdoor use, making them ideal for cars, laptops, luggage, water bottles and other smooth surfaces. For the longest lifespan, we recommend hand washing instead of using a dishwasher.

Yes, all our stickers feature a premium matte finish as standard. The matte laminate coating provides a sophisticated, non-reflective surface that enhances color saturation and reduces glare. This finish also offers practical benefits including improved resistance to fingerprints and scratches compared to glossy alternatives, while maintaining the vibrant appearance of the printed designs.

Our stickers are available in multiple sizes to accommodate different applications. Exact dimensions are listed on each product page. As a general guideline: Small sizes are ideal for laptops, phone cases, notebooks, and smaller surfaces. Medium sizes work well for water bottles, travel cases, and standard applications. Large sizes are designed for suitcases, car windows, walls, and surfaces where you want maximum visual impact. If you are uncertain, we recommend the medium size as it offers the most versatility across different use cases.

Our clothing follows standard European sizing and fits true to size. Each product page includes a detailed size chart with specific measurements for chest width, garment length, and sleeve length where applicable. We recommend consulting the size chart before placing your order to ensure the best fit. If you prefer a more relaxed or oversized fit, we suggest ordering one size up. All our apparel is pre-shrunk during manufacturing, so you can expect minimal to no shrinkage after washing when following the care instructions.

We offer a curated selection of travel-inspired accessories including canvas tote bags, zippered pouches, enamel pins, metal keychains, embroidered patches, and other complementary items. All accessories feature original designs that align with our travel and adventure aesthetic. Our product range is updated regularly with new items and seasonal releases, so we recommend checking back frequently or subscribing to our newsletter to stay informed about new additions to the collection.

You have a 30-day cooling-off period from the date of receipt to return your order. Stickers must be returned in their original, unopened packaging to be eligible for return. Clothing and accessories must be unworn, unwashed, and in original condition with all tags attached. Please contact us before initiating a return to receive specific return instructions and a return authorization. Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect. Refunds are processed within 14 business days after we receive and inspect the returned items.

We accept all major payment methods including iDEAL, credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Bancontact. All transactions are processed through our secure, encrypted checkout system that complies with PCI DSS standards. Your payment information is transmitted directly to our payment processor and is never stored on our servers. You will receive an order confirmation via email immediately after successful payment.

Yes, qualifying orders automatically include a complimentary surprise sticker as a token of our appreciation. The surprise sticker is selected from our exclusive collection of designs that are not available for individual purchase in our regular product catalog. The specific design varies and changes periodically, adding an element of surprise to your order. Check our shipping policy or cart page for the current order minimum to receive a free sticker.

Yes, we offer digital gift cards that can be purchased in various denominations. Gift cards are delivered instantly via email to either yourself or directly to the recipient, making them ideal for last-minute gifts. They have no expiration date and can be applied to any products in our store. The recipient can redeem the gift card by entering the unique code at checkout. If the order total exceeds the gift card value, the remaining balance can be paid using any of our accepted payment methods.

You can reach our customer service team through our contact form on the website, via email, or by sending a direct message on Instagram. We aim to respond to all inquiries within 24 hours during business days (Monday-Friday). For urgent matters, Instagram direct messages typically receive the fastest response. Our team is available to assist with questions regarding products, order status, returns, custom requests, or any other concerns you may have.